How to Fix Webex Audio Not Working on iPhone, Android, & Mac? Easy Guide!

In this article, we will help you about to fix “Webex audio not working” and configure “Webex audio settingon Windows 10, Android, Mac, iPhone. I hope, in the end of this post, you will feel to free to this problem.

Cisco Webex Meetings is a business-oriented video conferencing platform that allows to totally free to remote meet up to 100 participants without any time limitation, so it is one of the best established online video conferences meeting solution.


Webex also allows to share video on going meeting, if you lets to know about it then check it: How to Share Video on Webex Meeting with Sound? 

Webex Audio Not Working – Troubleshoot

If you are getting many problems of audio in the Webex meeting then we have several tips which help you fix your existed issues; below shown all, you can navigate them:

  1. Fix: ‘Webex Audio Not Working’ on Android & iOS
  • Getting to Start With
  • Join the Audio Portion of the Session
  • Getting to Connect with Sessions Audio
  • Having to Test your Speaker and Microphone
  • Webex Audio Settings Configuration
  • Getting to Restart the Window Audio Service
  1. FAQs (Frequently Asked Questions)
  • How do I enable audio on Webex?
  • How do I test audio on Webex?
  • Why is my Webex Audio not working?
  • How do i fix if Webex audio not working on Windows, iOS and macOS?

Let’s Get Started!!

Fix: ‘Webex Audio Not Working’ on Android & iOS

If you are getting to frustrate with facing problem Webex Audio Not Working on your iPhone, Android, and Mac; don’t worry! Here, we will explain you troubleshooting processes that help to fix it: below mentioned all check them:

Also Read: How to Fix: “Webex Screen Sharing Not Working”? Window, Mac, and iPhone!!

Getting to Start With

  • Making ensure that your external device plugged in that you have to need plan to use for your audio
  • Webex consumes your using operating system by default sound- speaker and mic, but it can alter to particular device before getting to join meeting.
  • You have to right to change audio source from within Webex while going on meeting otherwise before joining.

If you are not able to hear through the headset and mic does not get to work, then you can follow few instructions which are mention below to fix this problem

Join the Audio Portion of the Session

  • If you get to join the session then <Audio Conference> window will get automatically appear. Now it allows you to make call with using a phone or via to your PC along with head set.
  • Then you have to select to call with using your PC, ensure your headphone connected and select <Use Computer for Audio>, and you will be inserting into session.


  • When you get to choose to call with using your phone into <Audio Conference> window below USE PHONE, and choose then <I’ll call in> option.


Getting to Connect with Sessions Audio

Also Read: How to Change Name in Webex On Desktop, Web, and iPhone/iPad!!

  • When you joined the audio conference portion of the session, and then audio conference icon will say connect below it.


  • You have to option verify your audio connection with cross checking to view if there is telephone or headset and go to next to your name. It will inform you that you are connection with your audio or not.


Having to Test your Speaker and Microphone

  • Making ensure that your speaker and microphone connected with audio conference are working, and go to above of the session screen and select Audio > Speaker/Microphone Audio Test.


  • Now test window will display, and select the <Test> button in the same window then choose <Yes> if you are able to hear music.


  • Further you have to select <Test> button in the Microphone box, and speak something into your microphone. If green bar is getting to move and select <Yes>.


Webex Audio Settings Configuration

You have to need to make ensure that audio setting of Webex correctly set.

Also Read: How to Share Video on Webex Meeting with Sound? On PC, Mac, and Linux!!

  • Open <Cisco Webex Meeting> window and then click on <Audio> option.


  • Then it elevated few search result and click on <Audio Connection> option, and it will be opened new audio connection window.


  • Hit on <Setting> option that looks as a gear icon form.


  • Choose the accurate speaker from the drop down menu and then click on <Test>. It helps you to check if your speaker is working.


  • Now you have to need select correct <Microphone> from drop down box, and it helps you to use correct microphone.


  • Shut off the speaker and microphone window and then hit on <Connect> button that is appearing at the right side of <Use computer for audio>, and it allows to you for using of your computer for audio.


Getting to Restart the Window Audio Service

“Webex Audio Not Working” issue is caused by miss configuration in your Windows Audio service then you have to need restart it.

Also Read: How to Set Up Webex Meetings on Laptop/PC,Android, and iPhone/iPad!!

  • Open search box and write the <msc> into search bar without quotation marks.
  • Hit on <Run as Administrator> on the service app that shows.
  • Getting to right click on <Windows Audio service>
  • Finally click on <Restart> button.

After following the all troubleshooting steps which are mentioned above then your problem <Webex Audio Not Working> will be fixed successfully.

Now you are ready to use Webex meetings on your system without getting any hindrance to bad audio.

FAQs (Frequently Asked Questions)

How do I enable audio on Webex?

  • Firstly, you have to click on Webex Meeting.
  • This will open drop-down menu and click on ‘Meeting Settings’.
  • Hit on <Audio>, then check on checkbox next to the setting, you wish.

How do I test audio on Webex?

Making ensure that your speakers and microphone are connected properly to the audio conference is working. Then navigate the top of the session screen and select the Audio > Speaker/Microphone Audio Test. Test box will be displayed, and then select the Test button in the speaker box. Now you have to choose the ‘Yes’ if you hear the audio.

Why is my Webex Audio not working?

Making ensure that your headphone is default; click on proper icon and then Set Default. Your headphone must not mute on computer and click on <Mixer> to check the WebEx audio volume is not muted.

How do i fix if Webex audio not working on Windows, iOS and macOS?

  • Open Webex Meeting web app on your device.
  • Then, use the computer audio (default); if you want to use your PC being a headset or speakers.
  • Call me at: Put a phone number and Webex calls you
  • Call in: If you are going to use your phone for audio, dial in when the meeting starts

Final Remarks

Through this article, we have been revealed all possible things, which help to fix problem “Webex audio not working” and configure “Webex audio setting”on Windows 10, Android, Mac, iPhone”. If this article is valuable for you, then please share it along with your friends, family members or relatives over social media platforms like as Facebook, Instagram, Linked In, Twitter, and more.

Also Read: How to Use Webex Meeting on Laptop/Computer (Windows/Mac OS)? Easy Guide!!

If you have any experience, tips, tricks, or query regarding this issue? You can drop a comment!

Have a Nice Day!!

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